A restaurant’s point of sale system serves as the central hub for daily operations, so prioritizing a well-implemented POS solution can significantly benefit your restaurant, leading to streamlined processes, increased productivity, improved customer experiences, and better overall management.
Whether you are just starting to research upgrading your point-of-sale system (POS) or you’ve just signed a contract and are waiting to be installed, we will recap everything you need to know about implementing a new POS system in your restaurant.
ASSESS YOUR NEEDS
Factors such as your restaurant concept, type of cuisine, customer demographics, average daily volume of customers, and team size will help you decide which point-of-sale features are most important. Features such as Order Management, Table Management, Order and Pay at the Table, Web Menus, Dine-in Menus, Integrated Online Ordering, and Apple, Google, and Samsung Pay will help you run most efficiently.
RESEARCH AND CONSIDERATION
There are many options: POS’ with different feature sets, choosing a national company with payment processing, or a local Value-Added Reseller. We understand there is much to consider when selecting your next point-of-sale solution, which can be overwhelming. But your POS experts here at Cervion are here for you! We offer personalized services to independently owned restaurant owners, taking the overwhelming burden off your shoulders, and walking you through every step of the way, ensuring a smooth process.
NETWORK SETUP
It is crucial to have a well-designed network that functions seamlessly with your point of sale for taking and sending orders and processing payments. It is essential to have a segmented network that is reliable, stable, and secure for payment processing. For this purpose, Cervion's project manager conducts a comprehensive site survey and provides the requirements necessary for a POS setup. Fixed terminals require cabling and an Ethernet connection, while wireless handheld solutions rely on WiFi hotspots with a segmented network that caters specifically to handheld devices.
MENU SETUP
Review your current menu, make any changes with items and prices, and hand it over to your dedicated project manager at Cervion, and we’ll program it for you. You are saving yourself the hassle of finding time to program your menu.
TRAINING
A well-trained staff is crucial for a smooth transition. With Cervion, we provide comprehensive on-site and phone training sessions, ensuring you understand how to navigate the system's front and back end. You’ll also have a training terminal provided to you for some time to ensure all menu items and table layouts are programmed correctly and you’ll be able to identify potential complications before official installation and launch.
INSTALLATION DAY
It’s an exciting day! Your network is set up, your menu is programmed, training has been completed, and it’s time for installation. Your dedicated project manager will install your system and ensure it works seamlessly.
LIVE COVERAGE
The Cervion team doesn’t just disappear after installation. We can provide live coverage with someone with you at your location after installation to monitor performance closely during the initial days to resolve any issues.
24 / 7 CUSTOMER SUPPORT
Of course, a 24 / 7 emergency in-house customer support team is available if you need help making a change or are having an issue.
When it comes to improving your business operations and financial success, implementing a reliable point-of-sale system can make a significant difference. By choosing Cervion as your provider, you can rest assured that you're partnering with a committed long-term ally who will work tirelessly to help you achieve improved productivity, smoother processes, better customer experiences, and ultimately greater profits. But to truly succeed, it's important to engage in proper planning, testing, and ongoing dedication to continuous improvement.
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Cervion Systems is a Point of Sale provider with offices in Arizona, New York, Pennsylvania, and South Florida. Founded in 1996, with over 25 years of professional POS service experience, Cervion is the leading VAR (value-added reseller) offering restaurant Point of Sale. Cervion provides restaurants and bars with local sales and service, modern Apple iPad point of sale systems, and affordable programs for new and existing restaurants. Please contact Cervion Systems at 877.476.7246 or sales@cervion.com.
