Point of sale technology is vital to today’s restaurant operators, but the same way any car can get a flat tire, no system is perfect, and may require maintenance. Therefore, understanding the type of support that is included when things do happen is extremely important.
There are large gaps in the services offered by national point of sale providers compared to local point of sale dealers. Some restaurant owners assume that POS systems are alike and that that they would receive the same level of local customer service and support no matter which system they have. Software companies which sell direct to restaurants route calls through call centers, which generically have multiple tiers of support, longer hold times, no personalized services sometimes and sometimes resorting to web chat only for support during outages.
The personalized support restaurant owners are looking for like Cervion Systems are part of the local community where our employees live and work. These point of sale experts are trained to provide advanced hospitality and restaurant solutions for your needs with a high degree of personalized service just for your business.
Cervion Systems focuses on excellent customer service and support and our customers benefit. We have a dedicated in-house support team which is available 24 hours a day, 7 days a week and even holidays. We understand that restaurants operate outside of typical business hours, so we do too!
While shopping for your point of sale system, make sure to discuss support packages!
For Example, at Cervion:
Our Standard Support Package includes help desk support, emergency 24/7 telephone support including weekends and holidays, hardware diagnostic support, hardware replacement via advanced shipment (if hardware is As A Service) and regular software updates. Local Service availability also comes standard.
The Diamond Club Support Package is designed for single or multi-unit restaurant operators looking to further partner with Cervion beyond a standard support package. Diamond Club Members receive a dedicated support phone number with unlimited helpdesk support, advanced hardware replacement (if hardware is As A Service), accidental damage coverage protection and much more! If an employee drops on iPad or a printer ends up with accidental water damage, just call Cervion and your hardware will be is replaced at no additional cost! There are many other perks of being a diamond member, for more information about diamond program please reach out to a Cervion representative.
A comprehensive point of sale solution includes hardware, software, 24 x 7 support, and local support availability. Local support is the most important differentiator between working with a national company compared to a local POS provider or dealer. Local POS providers are aligned with your business, are a part of your community, and provide solutions so you can better run your business.